We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use Scrite, our screenwriting software or the content on this website.
1. Information We Collect
Device Information: When you sign up and/or activate installations of Scrite, we collect the following information to uniquely identify your device:
- Your email ID
- Your hardware ID
- OS name and version
User Profile Information: On the user profile page within the app, we may ask you to provide optional personal information. This information is stored securely and used to enhance your experience with Scrite.
Billing Information: When you sign up for a paid subscription plan, we collect additional information for billing purposes. While we do not store credit card or payment instrument information, we use a third-party payment gateway to process payments. We cannot guarantee that the payment gateway will not store this information. Any information provided to the payment gateway is handled according to their privacy terms.
Website Visitor Information: We may collect information from visitors to our website through Google Analytics, popup forms or surveys. This data will be used solely to gather feedback and to reach out to users for specific needs.
Activity Logs: Scrite periodically sends activity logs to our servers. These logs include information that helps identify the user and the specific actions they are taking within the app. Importantly, these logs do not contain details about the content (scripts or screenplays) they are viewing or creating within the app. The information collected is used for analytics to understand which product features to focus on and improve. Users can disable activity logging through their user profile page within the app. If logging is turned off, only product launch activity will be tracked, and no other activities will be logged.
2. Cookies
Our website uses cookies to enhance your browsing experience and to collect data on website usage. Cookies are small text files that are placed on your device when you visit our site. They help us:
- Remember your preferences and settings
- Analyze how you interact with our website
- Improve the functionality and performance of our site
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
3. Data Storage and Access
User information collected by official builds of Scrite (available for download from our website) is stored on our servers. Custom builds of Scrite, which are created by downloading the source code from GitHub, do not have access to the API keys required to communicate with our servers. Therefore, data from these custom builds is not processed or stored on our servers. Custom builds will not have access to user data or the features requiring API access.
4. Support and Service Requests
Any information shared with us during support or service requests may be stored perpetually and used solely for servicing the request and improving product quality.
5. How We Use Your Information
We use the collected information to:
- Authenticate and activate your installations
- Provide you with access to all features of Scrite
- Process subscription payments and manage your account
- Improve the functionality of Scrite
- Gather feedback and address specific user needs
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. User data is available only to builds of Scrite that use a special API key, which is not accessible to any third party. However, we cannot guarantee that the API key will never be reverse-engineered, and therefore we cannot vouch for the secure storage of the data. No data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information as long as necessary to provide the services you request and as required by law. Information We retain your information for an unspecified duration as long as necessary to provide the services you request and as required by law. Users may request the deletion of their data by contacting us via email. We will process such requests within one month from the date of the request. Please note that not all data associated with active paid subscribers can be deleted.
8. Discord Community
We have a Discord community where Scrite users can post questions, report bugs, ask questions, or network with others. Please note that content shared on Discord is covered under Discord’s privacy policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@scrite.io .